Shipping policy

Welcome to Divinelight. We aim to deliver your spiritual products, herbal remedies, and personal care items quickly, safely, and securely.
Please review our shipping terms below before placing your order.

1. Order Processing Times ⏳

  • All orders are processed within 1–2 working days.

  • Orders placed after 1 PM will be processed the next business day.

  • You’ll receive an email confirmation once your order is shipped, along with your tracking number.

2. UK Shipping Options 🇬🇧

We offer fast and reliable shipping across the UK:

  • UK Standard Delivery 📦 → 2–4 working days

  • UK Express Delivery ⚡ → Next working day (if ordered before 1 PM)

Note: Delivery times are estimated and may be affected by Royal Mail delays or peak seasons.

3. International Shipping 🌍

Yes, we ship worldwide! 🌿✨

  • International Standard Delivery → 7–14 working days

  • Shipping fees are calculated at checkout based on your location.

  • International customers are responsible for any customs duties, import taxes, or local fees charged by their country.

4. Tracking Your Order 🔍

  • Once your order is dispatched, you will receive a tracking number via email.

  • You can track your package directly through our courier partner’s website.

5. Shipping Costs 💳

  • Shipping costs are automatically calculated at checkout based on your location and order size.

  • Free UK shipping on orders over £50 ✨ (optional — confirm if you want me to set this up)

6. Delayed or Lost Parcels 📭

  • If your order hasn’t arrived within the estimated timeframe, please contact us immediately.

  • We will assist you in tracking the shipment and resolving the issue.

  • Divinelight is not responsible for delays caused by postal services, strikes, weather disruptions, or customs checks.

7. Incorrect Shipping Address 📌

  • Please double-check your shipping address before confirming your order.

  • Divinelight is not responsible for lost packages due to incorrect addresses provided by customers.

8. Damaged or Missing Items 🧾

  • If your order arrives damaged, incomplete, or defective, contact us within 48 hours of delivery.

  • Provide photo/video evidence and your order number so we can resolve the issue quickly.

9. Contact Us 📩

For shipping-related queries, please reach out to us:

📧 Email: divinelightdivinelight1@gmail.com
📞 Phone: +447743757794
🌐 Website: www.divinelight.com.co

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🚚 Fast Delivery Guaranteed
UK: 2–4 working days • Express: Next day • International: 7–14 working days
Free UK shipping on orders over £50 (optional)